Cancellation Policy

How to cancel

If you need to cancel your tour or any travel service, for any reason, tell us in writing — by email or WhatsApp — quoting your booking ID or the name and dates of the booking. Cancellation charges are calculated from the date we receive your written notice.

Cancellation charges

Charges are a percentage of the total tour or package cost, depending on how long before arrival we receive your written notice:

• More than 30 days before arrival: the 20% advance is retained (it is non-refundable).
• 30 to 16 days before arrival: 20% of the tour/package cost.
• 15 to 8 days before arrival: 40% of the tour/package cost.
• 7 days before arrival: 60% of the tour/package cost.
• Less than 7 days before arrival, or no-show: no refund.

Special bookings

Special train journeys and peak-season hotel bookings carry their own cancellation terms, which we will tell you at the time of booking. Helicopter tickets follow the operator's rules.

Circumstances beyond our control

No cancellation or refund can be made when a situation is beyond our control: bad weather, landslides, heavy snowfall or other natural disasters; fire; helicopter cancellations due to weather; embargoes, acts or decisions of government; political or national crises; road blocks; acts of terrorism; strikes or problems with airlines, railways, buses, hotels or transporters; labour unrest; route and flight cancellations; or any similar cause that prevents you from reaching the destination.

Questions

If anything about a cancellation is unclear, contact us and we will talk it through with you directly.